Koc, Erdogan <br/><br/>
Service failures and recovery in tourism and hospitality:  a practical manual / 
edited by Erdogan Koc 
 - Oxford:  Cabi,  c2017 
 - viii, 236p.:  ill. 
<br/><br/>Includes index 
<br/><br/><label>ISBN: </label>978-1-78639-067-7 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Tourist trade - Management<br/>Hospitality industry - Management
<br/><br/><label>Dewey Class. No.: </label>910.68 Se491 2017