TY  - BOOK
AU  - Koc, Erdogan
TI  - Service failures and recovery in tourism and hospitality: a practical manual 
SN  - 978-1-78639-067-7
U1  - 910.68 Se491 2017 
PY  - 2017///
CY  - Oxford
PB  - Cabi
KW  - Tourist trade - Management
KW  - Hospitality industry - Management
N1  - Includes index
ER  -