Oakland, John S. <br/><br/>
Total quality management and operational  excellence text with cases / 
John S. Oakland 
 - 4th ed. 
 - Oxon, OX:  Routledge,  c2014 
 - xxiv, 530p.:  ill. 
<br/><br/>Includes index 
<br/><br/><label>ISBN: </label>978-1-138-22165-9 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality control<br/>Total quality management
<br/><br/><label>Dewey Class. No.: </label>658.4013 Oa11 2014