TY  - BOOK
AU  - Oakland, John S.
TI  - Total quality management and operational  excellence text with cases
SN  - 978-1-138-22165-9
U1  - 658.4013 Oa11 2014 
PY  - 2014///
CY  - Oxon, OX
PB  - Routledge
KW  - Quality control
KW  - Total quality management
N1  - Includes index
ER  -