TY  - BOOK
AU  - Chhaya, Bhavi
TI  - Customer relationship management / 
SN  - 978-93-81460-41-2
U1  - 658.812 C531 2013 
PY  - 2013///
CY  - New Delhi
PB  - Centrum Press
KW  - Customer relations
KW  - Marketing
N1  - Includes bibliographies and index
ER  -