Service failures and recovery in tourism and hospitality: a practical manual /
Koc, Erdogan
Service failures and recovery in tourism and hospitality: a practical manual / edited by Erdogan Koc - Oxford: Cabi, c2017 - viii, 236p.: ill.
Includes index
978-1-78639-067-7
Tourist trade - Management
Hospitality industry - Management
910.68 Se491 2017
Service failures and recovery in tourism and hospitality: a practical manual / edited by Erdogan Koc - Oxford: Cabi, c2017 - viii, 236p.: ill.
Includes index
978-1-78639-067-7
Tourist trade - Management
Hospitality industry - Management
910.68 Se491 2017