Koha home

 

CITIZEN'S CHARTER

 

Name of Service: REFERENCE SERVICE

SCHEDULE OF AVAILABILITY OF SERVICE:

               Monday to Saturday

               8:00 – 7:00 PM NO NOONBREAK

WHO MAY AVAIL OF THE SERVICE:

                All bonafide Students, Faculty and Staff of CTU and community.

WHAT ARE THE REQUIREMENTS:

  1. Fully accomplished Reference Query Form (Lib. Form 3)
  2. Library I.D. Card/School ID or any valid identification Card

HOW TO AVAIL OF THE SERVICE:           

DURATION:  22 minutes
 

Step

Client/User

Service Provider

Duration of Activity

Person in Charge

Fees

Form

1

Go to the library and ask for reference assistance.

Issue reference query form and interview library clients/users.

5 mins.

Librarian

 

Lib. Form 3

2

Fill-up the form and submit accomplished form

Validate reference query (this includes availability of the resources)

15 mins.

Librarian

 

Lib. Form 3

3

For Outside Researcher: pay to the Cashier

Issue Official Receipt.

1 min.

Cashier

Php

25.00/ visit

 

4

 

Check the Official Receipt and Referral Letter.

1 min.

Librarian/ Library Staff

 

 

-End of Transaction-

 

Name of Service: ONLINE REFERENCE SERVICE

 

SCHEDULE OF AVAILABILITY OF SERVICE:

               Monday to Friday

               8:00 – 5:00 PM

  NO NOONBREAK

 

WHO MAY AVAIL OF THE SERVICE:

                All bonafide Students, Faculty, and Staff of CTU and community.

 

WHAT ARE THE REQUIREMENTS:

  1. Fully accomplished Library G-Form
  2. Library I.D. Card/School ID/COR or any valid identification Card

 

HOW TO AVAIL OF THE SERVICE:                     

DURATION:  20 minutes

Step

Client/User

Service Provider

Duration of Activity

Person in Charge

Fees

Form

1

Log in to CTU-LRC website or any campus library site

Analyze client needs based on filled form

5 mins.

Librarian

 

Library G-form

2

Fill up the library G-form for your request

Validate reference query (this includes availability of the resources)

15 mins.

Librarian

 

Library G-form

-End of Transaction-

 

Name of Service: CIRCULATION SERVICE (Borrowing/Returning of Library Materials)

SCHEDULE OF AVAILABILITY OF SERVICE:

               Monday to Saturday

               8:00 – 7:00 PM NO NOONBREAK

WHO MAY AVAIL OF THE SERVICE:

                All bonafide Students, Faculty, and Staff of CTU.

WHAT ARE THE REQUIREMENTS:

  1. Library I.D./School ID or any valid identification Card.

 

HOW TO AVAIL OF THE SERVICE:                   

DURATION:  2 minutes

 

Step

 

 

Client/User

 

Service Provider

Duration of Activity

Person in Charge

Fees

Form

1

Client signs the borrower’s card.

Write the date as to when to return the book on the date due slip. Scan the barcode of the book.

1 min.

Librarian/Library Staff

 

Book Card, Date Due Slip

2

Clients return the borrowed library materials.

Search the client’s library I.D. card from the file

1 min.

Librarian/Library Staff

 

Book Card, Library I.D.

Card

-End of Transaction-

 

Name of Service: DRIVE-THRU CIRCULATION SERVICE (Borrowing/Returning of Library Materials)

 

SCHEDULE OF AVAILABILITY OF SERVICE:

               Monday to Friday

               8:00 – 5:00 PM

NO NOONBREAK

 

WHO MAY AVAIL OF THE SERVICE:

                All bonafide Students, Faculty and Staff of CTU.

 

WHAT ARE THE REQUIREMENTS:

  1. Library I.D./School ID/COR or any valid identification Card.

HOW TO AVAIL OF THE SERVICE:                           

DURATION:  2 minutes (depends on the connectivity status

 

Step

 

 

Client/User

 

Service Provider

Duration of Activity

Person in Charge

Fees

Form

1

Client fill up the library G-form.

Put the book in a hold status

1 min. (depends on the connectivity status)

 

Librarian/Library Staff

 

G-form, Book Card, Date Due Slip

2

Clients return the borrowed library materials either drive-thru or courier.

Scan the return library materials

 

1 min. (depends on the connectivity status)

 

Librarian/Library Staff

 

 

Email/Chat message to client the transaction receipt

 

-End of Transaction-

 

Name of Service: ISSUANCE OF STUDENT’S REFERRAL LETTER

SCHEDULE OF AVAILABILITY OF SERVICE:

               Monday to Saturday

               8:00 – 7:00 PM NO NOONBREAK

WHO MAY AVAIL OF THE SERVICE:

                All bonafide students of CTU who wants to avail the services from other libraries

WHAT ARE THE REQUIREMENTS:

  1. School ID
  2. Library I.D. Card

HOW TO AVAIL OF THE SERVICE:               

DURATION:  6 minutes per student

Step

Client/User

Service Provider

Duration of Activity

Person in Charge

Fees

Form

1

Ask the Librarian for Referral letter to avail the library service from other libraries

Interview the students of what references he/she will need from other libraries

5 mins.

Librarian

 

Lib. Form 4

2

 

Prepare referral letter

1 min.

Librarian

 

 

-End of Transaction-